Cromwell Shopping Centre

Had a very enjoyable stay at this property. It was clean and tidy and had the best view! Ray was amazing to deal with. Would be very happy to stay again.

After staying in multiple properties across the South Island of New Zealand, including multiple hotel stays in Queenstown, this place is most definitely not a 5-star worthy hotel, 3 stars at best. The staff was extremely accommodating, polite, and we were always met with a smile on the face. With that being said, the place is an essentially a refurbished ‘boutique’ apartment (literally, though). The jacuzzi tub (at least in the Master Suite I was in) was lukewarm on arrival, smelled very stagnant, and there were particles floating around (mind you, I messaged the staff my planned ETA and would assume at $800+ USD/nt, at least the jacuzzi would be working…nonetheless). Notified staff, and let them know the fountain function did not work and the jet feature was working at maybe 20% and ONE SIDED only…was told this is “normal” of “all the jacuzzis”…so, don’t let the pictures fool you! It was a good stay, but not worth the money. I’d recommend the QT Hotel (similar price range, or cheaper), or the Rosewood (where true 5-star luxury is DEFINED).

The apartment is amazing! great views. The lounge, kitchen are very roomy and comfortable. Great location, walking distance to town. Unfortunately the beds have a very basic mattress, with a tired mattress topper/protector. It was so uncomfortable that i was at risk of getting a pressure sore on my hip and Im a normal sized 10 woman. For the caliber of appartment and price, the bed quality did not live up to any standard.