Fabulous property! Beautifully kept and very thoughtful owners, everything explained perfectly. There is a generosity about the house and the things they have left, a board games, DVDs, Sky & clear instructions.
Two things that made it go from a 5 to 4 rating. Firstly, no towels... but they do bed linen, no, I don't want to come away with towels and take wet towels away, no bathmat on vinyl floor wasn't great. Then the check in, I booked through Expedia and it said the owners would email me the check in procedure. The estate agent promptly did so, only I had to collect the keys from another town, miles away between 2-5pm. I came on the train, had booked my tickets and had no way of arriving in that timescale, or frankly the inclination to go to another town on public transport pick up the keys, wait around for the next bus with my luggage and then go to the house. I phoned the agent and they were SO great. They organised dropping the key off to my relatives who live 5 minutes walk away and to pick them up afterwards. Truly amazing estate agents (Keys) who went far and beyond. If I had not have have relatives nearby I would not have been able to get the keys and would, with the no cancellation deal would have lost my money. I frequently come to West Runton on a Friday night, arriving on the late train, how would I ever be able to enter the property? This really needs a key pad box, like the majority of holiday homes have these days.