Cranford Vacations from ￥220,309

Check in and Check out were smooth. Room was clean and spacious. Breakfast was great. I only gave 4 stars because the pool was down for maintenance and we weren't made aware until we checked in. We were looking forward to using the pool. And the small soaps/shampoos they provide in the room were so small - only one use for one person. But other than that, the location of the hotel was great, staff was friendly and room was good.

The staff is lovely and the property gorgeous. The room could have been more complete (no slippers to be found and no in-room mini bar amenities, which was surprising). The grounds are pristine and peaceful.

Very disappointed with the false advertisement of a heated pool. My family booked this hotel specifically because it claimed to have a heated indoor pool. The pool was unbearably cold and we could not enter. When I called the front desk to simply ask if the pool temperature is regulated because we thought perhaps it needed to be adjusted, the rep answered combatively stating they are by the river and the pool is not a hot tub. That response felt very short and rude when they could have simply stated it could not be heated. In a cold hotel in the dead of winter, their pool is useless unless you want a cold plunge.

Clean room, nice size, bathrooms could use hooks for wet towels. Overall, fine say.

Very clean room, kind staff, and good location