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Grand Hyatt Macau

Star Rating
5 out of 5

Information

Reviews

4.6 / 5Wonderful
1,480 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Free Airport Shuttle

Map

What's nearby

  • Popular Location
    Venetian Macao Casino
    3 min walk
  • Popular Location
    Dancing Water Theatre
    7 min walk
  • Popular Location
    Cotai Arena
    7 min walk
  • Airport
    Macau (MFM-Macau Intl.)
    4 min drive

Choose dates to view prices

Book online or call:

03-6743-6572
  • Deluxe Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Grand, Suite, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Grand Suite, 1 King Bed (Fountain View)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Grand, Deluxe Suite, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Suite (Grand, Fountain View)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Grand, Club Suite, 1 King Bed

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Suite (Grand, Club Access)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Grand, Executive Suite

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Premier Suite

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Suite (Diplomat)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details

About this area

Cotai

Located in Cotai, Grand Hyatt Macau is in the entertainment district and connected to a shopping center. Macau Tower and Senado Square are notable landmarks, and some of the area's popular attractions include Macau Fisherman's Wharf and Chimelong Ocean Kingdom. Looking to enjoy an event or a game while in town? See what's happening at Macau Olympic Complex (Macau Stadium) or Cotai Arena. Our guests love the hotel's central location.

Visit our Cotai travel guide

What's nearby

  • Popular Location
    Venetian Macao Casino - 3 min walk
  • Popular Location
    Dancing Water Theatre - 7 min walk
  • Popular Location
    Cotai Arena - 7 min walk
  • Popular Location
    City of Dreams - 10 min walk
  • Popular Location
    Cotai Strip - 13 min walk

Getting around

  • Macau (MFM-Macau Intl.) - 8 min drive

Restaurants

  • Beijing Kitchen – Restaurant offering Chinese cuisine. Serves lunch and dinner daily. Reservations required.
  • Mezza9 Macau – Pool-view restaurant offering international cuisine. Serves dinner daily. Reservations required.
  • Lobby Lounge – Café offering international cuisine. Serves light fare daily.

About this property

Grand Hyatt Macau

Luxury hotel connected to a shopping center in Cotai with 2 restaurants
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free casino shuttle. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 791 rooms boast deep soaking tubs and offer free WiFi and sitting areas. Free wired Internet and 24-hour room service are standard, as are LCD TVs with cable channels.
Grand Hyatt Macau offers 791 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. 37-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.
This Cotai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.
In addition to a full-service spa, Grand Hyatt Macau features an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.
Business amenities at this 5-star property consist of a 24-hour business center, limo/town car service, and a meeting room. Event facilities measuring 86112 square feet (8000 square meters) include conference space. This luxury hotel also offers a children's pool, a spa tub, and a fitness center. Guests can use the outdoor pool at a partner property. A roundtrip airport shuttle (available on request) and an area shuttle are complimentary for guests. Complimentary self parking is available on site.
Grand Hyatt Macau has designated areas for smoking.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Isala Spa has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.

Renovations and closures

The property will be renovating from 06 January 2020 to 11 January 2020 (completion date subject to change). The following areas are affected:
  • Spa tub
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Special check-in instructions

Airport shuttle service is available on request from 10 AM to 9:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before 11 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MOP 400.

Pets

  • Pets not allowed

Payment types at the property

American ExpressJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MOP 296 for adults and MOP 148 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Grand Hyatt Macau
  • Grand Hyatt Macau Hotel
  • Macau Grand Hyatt
  • Grand Hyatt Macau Hotel Cotai
  • Grand Hyatt Macau Cotai
  • Grand Hyatt Macau Hotel Macau
  • Grand Hyatt Macau Hotel
  • Grand Hyatt Macau Cotai
  • Grand Hyatt Macau Hotel Cotai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Free roundtrip airport shuttle from 10 AM - 9:30 PM
  • Airport shuttle at scheduled times, on request
  • Free area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11 AM: MOP 296 for adults and MOP 148 for children
  • 2 restaurants and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free area shuttle
  • In-room child care (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Korean

Business services

  • 24-hour business center
  • 1 meeting room
  • Conference space (86112 square feet)

Outdoors

  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower

Entertainment

  • 37-inch LCD TV
  • Cable channels
  • Pay movies

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Nearby things to do

Activities

Where to eat

4.6

Wonderful

5 - Excellent
1,017
4 - Good
367
3 - Okay
52
2 - Mediocre
24
1 - Poor
20
4.6
Cleanliness
4.6
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

the front desk agent upgraded my room from a deluxe room into suite room. i got to enjoy the view. i enjoyed my stay there

Stayed 1 night in Dec 2019

1/5

  • Liked: Cleanliness, amenities, property conditions & facilities

I booked thus hotel online for 3 people, when I arrived there were only two beds that could only fit one person each. Requested an extra bed and was denied. Was offered an “upgrade” to another room where I could pay for the extra bed and in addition pay for the “upgraded” room as well. I already paid for accommodation for 3 people, I should not have to be scammed on arrival. In the end we took turns sleeping on the sofa. Terrible experience.

Stayed 3 nights in Dec 2019

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities

Compare to the price I paid and compare to MGM Cotai, Hyatt is over priced

Stayed 2 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel meets the expectations of Grand Hyatt standard. Staff was very helpful. Large room and bathroom. Comfy bed. Breakfast was great, had an enjoyable breadth during stay. Will go back next time.

Stayed 2 nights in Dec 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet, good service and club facility. Just a bit inconvenient as we travel from HK airport by bus. No shuttle is available and need to take Taxi

Stayed 1 night in Dec 2019

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