2/10 (非常に不満)
Lory
小さなお子様連れの家族旅行
2025 年 8 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
When I arrived I was given room 9. Upon entering the room I observed three roaches. I went back to the office and reported what happened. I was issued a new room. When entering room 12 the first thing I noticed was a used towel on the bathroom floor. After looking around the room further I noticed bugs about a half inch long. They weren’t roaches but some type of insects. I flushed 4 of those down the commode. I always check rooms for bed bugs. When I pulled the cushions up on the sleeper sofa I noticed rodent droppings, insect carcasses and hair under the cushions. When I pulled the sheets back, the mattress protector was filthy. It was mildewed and had stains and appeared to not have been washed. The window sills have insect carcasses and dirt in them. There was some type of insect droppings on the baseboards. I went back to the office and a different lady was there. I told her the situation and she just said that she could not refund my money. I told her that my grandsons and I could not stay there. She just said, So you are checking out? I gave her the key and searched of a couple of hours trying to find another place to stay. I finally found one. I normally don’t complain about things but mouse droppings and roaches are just too much. I did get refunded for three of the four days we had reserved. We did not stay there any nights but the manager felt the need to keep on nights stay.
Lory
2025 年 7 月に 4 泊滞在