4/10 (不満)
Nicola、England
2018 年 8 月 24 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Faulty towers
On the evening we arrived there was no running water in the hotel. Next morning when switched on we found that the toilet was leaking. Which we reported, the shower head was lime scaled so water didn't run properly, door lock broke on the second day. Which they replaced but toilet was still leaking. Door handle broke on third day and toilet was still leaking. Needless to say we were not happy! They moved us to a new room for our remaining stay. The family running the hotel were lovely but have no idea about running a hotel, they didn't communicate with each other or us. To top it all of the bar at the hotel was not licenced this year so we couldn't even get a drink while relaxing by the pool, we couldn't even get a soft drink as they hadn't botherd to re-stock.
Nicola
2018 年 8 月に 7 泊滞在