4/10 (不満)
Aires
カップルで旅行
2025 年 9 月 15 日
気になった点 : 清 潔度、設備とサービス、施設のコンディションと設備
Overall staff warm and welcoming but let down by not addressing issues at all when raised by us the day we arrived. Early evening we explained the shower tray fills up with water which is unhygenic and thoroughly unplesant having to stand in a pool of water that collects around your ankles because it's not draining away properly. The shampoo bottle kept on the ground where the water collects. The only forthcoming response we got was they would mention it to the cleaner. Overheard another couple report the very same concerns to the hotel reception staff so they are well aware of this issue but no attempt or offer to move us to another room. The smell in the bathroom was stuffy and smelt of urine as the floors are not properly cleaned. Luckily we only had to stay one night as I simply couldn't bring myself to use the facilities on the day we were leaving. Also a very uncomfortable sleep due to only having one very thin pillow each and no spares to be found in the room. Equally troubling was the very noisy room ceiling fan which is great to have as long as it doesn't sound like a police siren and this was still preferable to the noisy aircon. So this lack of attention and care to act on feedback or check for issues like the fan that just needs tweaking is fustrating. Hotel breakfast was average. Very disappointed with the whole experience and feel terribly cheated for the room rate we paid, so defintely can't say it was good value for money either.
Aires
2025 年 9 月に 1 泊滞在