Copper Mountain Village Vacations from ￥227,638

Refused entry of a booked room after a very long drive.

They cancelled my booking and left me with no where to stay

Liked: location, room, friendly front desk staff, restaurant on site. Disliked: $30/day destination fee (not optional) that forces you to spend $30 at the hotel each day or you loose it, the $30 could not be used towards approximately $70/night valet parking, admitted mistake by staff in communicating breakdown of final charges (had to challenge the bill), then I got home and got an invoice (folio) for $105 of mini bar and snack charges! I took pics before I checked out, so I had proof that I did not consume ANY mini bar or snack options. I had to challenge that fraudulent charge, which was ultimately returned to me after The Jacquard admitted a housekeeping staff error (and I tipped the housekeeping staff!). I left the General Manager a voicemail and never got a return call. I'm probably not their 1st victim in this regard. They are friendly while you're there, but CHECK YOUR BILL AT CHECKOUT & REVIEW YOUR FINAL FOLIO THAT'S EMAILED TO YOU DAYS LATER. I will return to Denver, but I will not stay at The Jacquard. Too much time and energy was spent challenging their mistakes, miscommunications, and/or fraud.

Property is in a good location in town. The room was very clean with no issues regarding the room at all. The issue was we booked a King bed and ended up with an oversized double or small Queen bed. The front staff young lady didn't have the authority to do anything and said they were booked that night. No follow up call from a manager to check on the issue was done. Could of and should of been handled better and a small refund should have been offered.