Unfortunately, my stay turned into a stressful and disappointing experience. During the trip, I developed multiple itchy, swollen bumps and found an insects inside the rental, which I photographed with time and location information. Concerned about possible pest exposure, I sought medical attention as soon as I returned home and was prescribed several medications.
What disappointed me most was the host’s response. After I reported the issue and shared the photo, she initially agreed in writing to refund my stay. She later questioned whether the fabric in the photo belonged to the property, requested my private medical records, and offered less than 10% of my total cost for the rental.
I ultimately had to contact Vrbo customer service to resolve the matter. With their assistance, I received a refund of approximately 75% of the total cost.
I appreciate Vrbo’s help, but the situation should not have required their intervention. Unexpected problems can happen at any rental; what matters is how a host responds. The shifting refund commitment and handling of my concerns left me with little confidence in the host. I hope future guests have a better experience.