- Liked: Cleanliness, amenities, property conditions & facilities
This is my third time at Cinnamon Grand and I wasn't too happy with the overall experience. Firstly, the check-in process was really long compared to the other properties we stayed at in Sri Lanka. Secondly, the breakfast was served in a really small stuffy hall and the food was just about average, which I'm hoping is a temporary space. Thirdly, the AC in the room doesn't have a switch on or off button, fan speed button, etc. and can barely be controlled manually. So through the night our AC barely worked and we couldn't do anything about it, needless to say we didn't sleep very well. However, they do have a tonne of restaurants & bars at the property which was fairly impressive. We went to Nuga Gama for dinner where the appams were to die for. Definitely one of the best we've had so far, the sweet appam being the highlight.