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"Everything was great with the creation the mini split in our room did not work"

"The team was very welcoming and helpful, Daniel was amazing checking in my daughter and her boyfriend, their 1st time in Cartagena and gave my husband and I very important important information while checking us out! At the restaurant, Shirley was an outstanding waitress!! Overall a great experience. One of our recommendations is for the Hyatt to invest on replacing the rooms’s refrigerators as they just don’t work…we were at a Hyatt earlier this year in Cancun, MX and unfortunately experienced the same problem."

"We only stayed 1 night and left the hotel at 5:00 AM. The rooms were spacious and comfortable.The common facilities were quite lovely. We were taken to the airport in a Mercedes Sprinter van. "

"Loved it! Amazing place, wonderful location!"

"Hotel muy limpio incluyendo lo que es la habitación, el personal atento, buen desayuno. La comida del restaurante muy buena. Lo único que el mattre de la cama es muy duro pero al informarlo en recepción rápido resolvieron ese detalle. En fin, sí volvería a quedarme, me encantó!"

"Very well managed. Everything and everyone was outstanding "

"The hotel itself was beautiful. The rooftop was amazing. The location was ideal. I came on a solo trip and I felt welcome and I felt safe. The concierge were so helpful. They helped me book not only a taxi, but even an excursion which was cheaper than what I was seeing Online. I plan to visit Cartagena again and I will definitely be staying there and we recommend it to others."

"Beautiful hotel, nicely combined with nature. Rooms are comfortable, stall is very friendly, service and food were excellent. My only critic is that although rooms are very large and comfortable, they lack storage space such as drawers to put your clothes, bathroom was very large but just have a mirror, sink and toilet. No shelves, cabinet for personal items and no towel racks for hand or face. Rooms are very dim lighted so difficult for women to have an adequate place for makeup."

"The hotel is nice and friendly staff…"