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"all around quality"

"The room itself was large and comfortable. This was true for all of us (3 couples occupying 3 rooms). On arrival the member of staff that booked us in was quite gruff and when my wife asked her for help with directions and transport to local places, namely the city centre and the sports ground which three of us were going to on that evening, she was quite unhelpful saying it was far too complicated for her to get details of bus times and routes. We established, ourselves, that this was not at all complicated as we only needed the numbers of two buses that passed by the hotel. Another of the receptionists on duty when we arrived did help me to access the wifi. The breakfasts were good and, on the whole, staff in the breakfast room were helpful. The biggest inconvenience for all of us was that the bedroom lighting was faulty. Lights came on and went off spontaneously. This problem persisted throughout the night with lights going off and plunging us into darkness when going about our regular business and coming on when we were trying to sleep. We asked to have this seen to but the efforts of staff attending to this made little difference as this was an intermittent fault, which, I understand, management at the hotel were aware of. When we paid the bill we asked about compensation but were told that, as we had booked through Expedia, any compensation due should be arranged with them. So over to you on this one - please respond soon."

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"Room was spotless and reception staff gave a great recommendation for something to eat on Saturday night. The recommendation was close by as well."

"Liked: Nice restaurant, close to the outlet. Disliked: At night you can hear any noise from the neighboring rooms; we spent half the night listening to the neighbors and some equipment working in the hotel kitchen. Poor breakfast."

"Nice hotel, very quiet not many people staying at all, I guess due to Italian holidays. We stayed in a spa suite, there were four of us, the price was very good. The room, if I'm honest, getting a bit tired. Some floor tiles coming up, taps loose, sink cracked, toilet kept running. On the whole was quite nice, and I'm sure when it was new it was quite special. Beware, as a family going for swimming, it was €30 for 4 of us to swim and you need swimming hats (€20) quite steep to use the community pool really. Breakfast was very good. Location easily accessible and 15/20 mins from centre of Parma."