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"The hot tub had caution tape around it, the pool water looked muggy, the shower handle was loose and the area in general was sketchy"

"We lived our stay here and will hopefully be returning next year! Kids loved the heated indoor pool we loved the views of the Smokey Mountains from the balcony."

"Very lovely stay!"

"Room and facility was a bit dated but good price for what it is. "

"Hands down best hotel we have stayed at! Clean, comfortable, great staff and super close to venues and restaurants. "

"Overall a great stay. Was a really great location and the staff was fantastic. "

"I had the most amazing stay with amazing views of the mountains. Everyone was delightful and I hope I get to visit again soon! "

"My wife and I have been using rentals at Lantern Lodge, formerly Residences at Biltmore, since they opened. This was a top a notch rental property. But it's amazing how some rentals are being neglected. Every time we go back now the rental provided to us lack updates. On this particular visit there were new TVs. There was a large space after closing the door which made you feel unsafe. The easy chair and ottoman needs to be thrown out. It was so nasty, we wouldn't dare sit on them and the sofa need to be replaced or at least replace the cushions. It was very worn out also so we sprayed it with Lysol to have a place to sit. The unit needs to be painted. The tissue holder in the first bathroom and water lines are deteriorating due to moisture or lime build up. The icemaker did not work. Cleanliness of the room was good but more detail should be considered cleaning the appliances. The staff was good. I hate some rental properties are wasting away. They used to be so nice. Don't know if we'll be returning."

"Tv didn't work., room didn't have a sofa bed like described, pool was closed, seen a few bugs in the room "