We arrived @ the rental manager office around check-in time, were told cleaners were at the house finishing up. Got to the house, no cleaners, so we thought they must be done. We open the door and find (keep in mind this is during COVID when they tout on their website they double sanitize everything):
All dirty sheets still piled on beds
Dirty unmopped floors
Wet, mildewy bath mats
Used towels still hanging from hooks
Crusty white stains on bath towels in closet
Used, mildewy kitchen sponge still by the sink
A sign on the washing machine saying it is broken, doesn’t drain water
Cleaners (two teenagers and 1 older woman) arrived 15 min. later with a few squirt bottles and said they would be done in 15 min. Really? You are going to wash all the sheets with a broken washing machine and double sanitize the whole house in 15 minutes? We were skeptical, but went down to the beach to let them work and came back an hour later.
They very same dirty sheets that were piled on the beds were now on the beds, floors still not mopped, mildewy bath mats still on the floors (one had been hung over the deck railing to dry -gross), old mildewy kitchen sponge Still by the sink. Did I mention there is no dishwasher so I have to hand wash all the dishes with the mildewy, used sponge they left me...also all the dishes were hand-washed by the people there before us so you better have a lot of faith in someone else’s hand washing skills.
Sheets smelled like humans...like actual B.O. and perfume and one set smelled like actual butt. We called to complain and they swore up and down that they had been washed and told us that there was nothing else they could do, but we could “throw everything in the dryer to kill any germs. It’s the same thing.” Are you kidding me?
I had rented this house w/ the expectation that I would be able to do laundry while there, but due to the broken washing machine, not only did we have to rewear our dirty, sandy clothes, but we couldn’t even launder the dirty sheets and comforters. They didn’t even contact us ahead of time to notify us about the washer or mention it upon check-in.
On our last morning there, two delivery drivers show up to deliver and hook up a new washing machine - the rental company NEVER contacted us to let us know they were coming so we had to forfeit our morning at the beach to let them in, move our things out of the way and hang out while they worked. Never gave back our deposit/agreed refund.
