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"staff very nice"

"This is a smallish Hotel but it is big on charm, Location and amenities. It is right across from the mountain coaster and walking distance to all of the fun of Helen Georgia. I really enjoyed my stay there and they made us feel special."

"No pool side but the amenities were excellent, located across the street from registration office. Golf course was not open which was a bummer but overall very nice place to stay. We would so stay again."

"Our stay was great! Comfy beds, all was clean. No unwanted guests! Our room could use a little updating. Our tub faucet was not attached to the shower wall, so you had to be careful when you pulled the knob up to use the shower head. We had RSVP'd ourselves to the end room stay, for quietness from any others. The building location was great; right beside all of the festival weekend activities. We sat on the porch of our room to hear music, etc. The breakfast was what was stated. There was a nice variety of refrigerated items to choose from. And juice/coffee for a drink. We would stay at this end again. Great for the price! Thank you"

"Decent breakfast, good parking "

"Beautiful hotel and loved staying here. Small details to take it over the top. Crown molding needed caulked in bedroom. Pool walls needed deep cleaning. Some of the plants around the paths near the pool were invasive into the sidewalks. Omelette maker at breakfast seemed a little green. Sausages at breakfast not cooked. Several waits for front desk clerks to appear, although all were very helpful. Valet staff helpful with opening doors, but openly talking about how they need to make more money. Overall, we will continue to visit, but there are a few small touches that could take this place over the top. It would be great if they had a casual place other then Brassies to grab ice cream, pizza or candy- often find ourselves going out for food. Some some small things that could make the big difference!"

"We stayed at Highlander Mountain House for our 5-year wedding anniversary and overall the property itself is beautiful. The rooms were clean, the design and atmosphere are amazing, and the location is one of our favorites in Highlands. We also loved The Ruffed Grouse and the overall experience of the hotel. The only downside was the noise situation during our stay. The hotel was fully booked with a wedding party, and unfortunately the guests in the room next to us were extremely loud both Thursday and Friday night, continuing well past 1am. We even politely asked them ourselves to keep it down, but it continued. I completely understand people are celebrating and having a special weekend, but when rooms are this close together, there should be a little more consideration for other guests staying at the property, especially those also there for quiet getaways or anniversaries. I also think the hotel staff should take more precautions when hosting full wedding weekends to help separate non-wedding guests or better manage noise expectations late at night. It honestly put a damper on what was otherwise a really special anniversary trip for us, which is disappointing because everything else about the property was wonderful."

"Room was clean and cozy, staff were super friendly, breakfast was delicious, and it was hassle free. We needed somewhere to stay after a wedding and I’m so glad we chose here! I felt safe and everything was actually clean. For the first time ever—our room didn’t smell like old cigarette smoke and cheap air freshener. Everything was great!! Definitely plan on staying here again when we come back to visit."

"Beautiful location "