There was a minor mishap when checkin in but Marco was Wonderful and prompt in helping us get situated asap! Other staff could be a little friendlier and welcoming but otherwise it was great!

Well for a historic hotel I’d have to say that they are improving. I was a bit disappointed in the appearance of the room. Definitely did not look like the picture. The windows which were supposed to provide a view of the harbor did anything but. One was so dingy and dirty you couldn’t make anything out. The other had white paint smeared. The bed skirt was yellow and dingy and ripped pretty off putting. The carpet needs updating. Overall comfortable and clean. The second night we got a couple of cackling hens who talked in their loudest most annoying voices. So much so that I was able to hear that they were too stupid to figure out how the toilet flushed properly and that they were having to repeatedly flush to get their “business down” Thankfully a phone call to the front desk and security came down and got them to quiet down. The elevator’s were down at the end of our stay and I had to carry our luggage up the stairs to the main lobby area. Their key system was upgraded that day so it took four trips up and down the stairs the first day to get that figured out. I guess I should thank them for getting me a workout. By far the gem of the stay was the ship, which as a history buff was spectacular! The staff, from front desk, security, tour guides, bartenders, waiters and waitresses were outstanding! The best service I’ve had! They were all so warm, friendly and so knowledgeable of the ship. I highly recommend the tours. I will definitely stay there again.

I really get annoyed when I book thru Expedia or other hotel websites and the hotel decides to put you in a "accessible" room to save money. Additionally, I have family members that would require an "accessible" room and I would advise them to not book this hotel based on the room I was given. How is a room with a bathtub/shower considered accessible?