4/10 Poor
Tiffany
Traveled with family
Apr 23, 2024
Disliked: Cleanliness, staff & service, amenities
My card was charged twice and I have been told it would take up to 5 business days for refund. The lady who answers the phone is very unprofessional and very rude. She hung up when I asked her who else I could speak with after telling me to ‘call the bank.” My bank doesn’t have a problem receiving a refund and has no transactions pending. When I tried to call back, she picked up the phone and once again hung up. I work in management and this is absolutely unacceptable customer service. Employees who behave like this give your hotel a bad name. The room was great and the night manager was much more friendly than the lady encountered today. Sadly, one bad encounter/attitude can ruin your entire experience. I would recommend additional customer service training for your staff.
Tiffany
Stayed 1 night in Apr 2024