Property excellent but NOT booked through Homeaway
Given the following circumstances:
a) I DID NOT BOOK MY HOLIDAY THROUGH HOMEAWAY
b) I have been charged a "Service Fee" of £40.80 when I have NOT RECEIVED any service.
c) I am still waiting for a refund of the "Service Fee" despite several communications by phone and email.
d) I have had no reply to my letter to Homeaway of 20th October.
I would be grateful if Homeaway could explain what logical process or what stretch of the imagination has led someone to the conclusion that I am in a position to write a review. However, given the lack of satisfaction to all my previous communications I am not holding my breath waiting for a reply.
Peter M.
2018 年 9 月に 7 泊滞在
10/10 (非常に良い)
Sue G.
2018 年 9 月 8 日
Beautiful plot , on the farm, huge enclosed garden area, panoramic views over the hills.
Great relaxing getaway location for families, and their dog. Caters well for restricted ability customers as all on one level and has a roomy wetroom. Easy to get to from M4, easy access to Bath, Lacock, Castle Combe and further afield. Very comfortable accommodation, well stocked. On site are chickens, goats , horses and sheep. The friendly owners are on site should you need them. Looking forward to returning one day.