Chimalhuacán Vacations from ￥247,905

Our stay was very nice. No complaints on the room or the building/ area. Would have given 5 stars if it wasn't for the front desk staff. One gentleman in particular was very off-putting. We were already checked in and my sister arrived from the airport with her 2 small girls asleep. 1 in the stroller and another over her shoulder. Her check in was at 12 and it was 8 am. She had previously been told earlier check-in wasn't a problem but when she arrived this man told her she'd have to wait. I told her to wait in our room, which has a living sitting area. He said she wasn't allowed up until check in and that she'd have to wait in the lobby or elsewhere until checkin. I asked if at least the sleeping childing could come up and he was hesitant before finally allowing me to take them upstairs. I took them up and came down to keep my sister company when the guy said there was actually a room available. I'm certain he was looking to get some under the table cash and was willing to let my nieces suffer until he got his way.

Room was incredibly clean , with chocolates waiting for us, view was spectacular, stsff was incredibly friendly and informative,

24/7 safety was excellent, both men taking care of the entrance of the building were exceptional always taking care of our safety.

The hotel staff was friendly. Hotel was very modern. The room was spacious and tastefully decorated. Nice bath products. The entire place was very well kept and super clean. It is located on a quiet side street. The complimentary breakfast was lovely and fresh and offered healthy choices.

The Wild Oscar has pleasant staff, is in a convenient location, and is incredibly clean. However, some consistent inconveniences keep me from giving it 5 stars. Upon check-in, I was surprised to be informed that the hotel was placing a 7,000 pesos hold on my credit card to put towards using the facilities like the on-site restaurant and spa. This was a total surprise to me as it was never communicated at any point in the booking process or in the communication I had with the hotel prior to checking in. Also, the design of our Superior room had some serious flaws that kept us from having the best experience possible. The bathroom lacked a place to hang our towels to dry and when you open the bathroom door, you have millimeters worth of space between the sink and the door, which led to me jamming my hand between the sink and the door and injuring myself. Also, on two occasions, housekeeping failed to replace either our hand towels or one of our bathrobes. In conclusion, the Wild Oscar is a solid travel option but there are some flaws.