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Palmer House a Hilton Hotel

Photo gallery for Palmer House a Hilton Hotel

Featured Image
Indoor pool
Indoor pool
37-inch TV with cable channels, video-game console, pay movies
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of Palmer House a Hilton Hotel

Palmer House a Hilton Hotel

4 out of 5

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
60603, IL, Chicago, 17 E Monroe St

Explore the area

  • Popular LocationGrant Park3 min walk
  • Popular LocationMillennium Park5 min walk
  • Popular LocationWillis Tower11 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)23 min drive

Choose dates to view prices

About this area

Chicago

Palmer House a Hilton Hotel is located in The Loop, a neighborhood in Chicago, and is in the city center and near the beach. Art Institute of Chicago and Chicago Theatre are cultural highlights, and some of the area's notable landmarks include Willis Tower and Navy Pier. Field Museum of Natural History and Chicago Children's Museum are not to be missed. Relax and indulge in the area's health/beauty spa, or seek out an adventure with hiking/biking trails nearby. Guests appreciate the hotel's central location for the sightseeing. It's also convenient to public transportation: Monroe Station (Red Line) and Monroe Station (Blue Line) are just steps away.

What's nearby

  • Grant Park - 3 min walk
  • Art Institute of Chicago - 5 min walk
  • Millennium Park - 5 min walk
  • Cloud Gate - 9 min walk
  • Willis Tower - 11 min walk

Restaurants

  • Lockwood Lobby Bar – Lobby lounge offering American cuisine. Open daily, happy hour available.
  • Lockwood Express – Serves breakfast, lunch, and light fare daily.
  • Lockwood Restaurant – Serves breakfast on select days.

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 8 min walk
  • Chicago O'Hare International Airport (ORD) - 23 min drive

About this property

Palmer House a Hilton Hotel

Historic Chicago hotel in The Loop, walk to Art Institute of Chicago
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. All 1641 rooms offer comforts like pillowtop beds and premium bedding, plus WiFi and TVs with cable channels. Wired Internet, minibars, and video-game consoles are among the other amenities available to guests. Housekeeping is available on request.
Palmer House a Hilton Hotel offers 1641 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Balance Spa has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 52 per night)
  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • To-go breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 6:30 AM–noon on weekends: USD 15-30 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar/lounge

Things to do

  • Designer stores
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • Chinese
  • English

Business services

  • Business center
  • Conference center (130000 square feet of space)
  • Coworking space
  • Meeting rooms - 77

Spa

  • 12 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 37-inch TV
  • Cable channels
  • Pay movies
  • Premium channels
  • Video-game console

Food and drink

  • Minibar
  • Refrigerator (on request)

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Up to 75 lbs
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 40.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Self parking fee: USD 52 per night
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 5:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 1147 out of 2341 reviews
5 - Excellent 49%
Rating 4 - Good. 684 out of 2341 reviews
4 - Good 29%
Rating 3 - Okay. 277 out of 2341 reviews
3 - Okay 12%
Rating 2 - Poor. 140 out of 2341 reviews
2 - Poor 6%
Rating 1 - Terrible. 93 out of 2341 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A nice festive place to stay over the holidays. The building is beautiful and the lobby is stunning. The location is perfect and it was a good deal. Seems the hotel needs some work, as it’s very old. There were some open wet sagging holes in the ceiling of the hallway outside our room and the paint in the ceiling of the bathroom was buckled and chipping. The room seemed clean overall but parts of the upper floors seemed a bit shabby and run down. This was disappointing to see, as it is such a gem.
Stayed 3 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovation! Very clean. Beautiful hotel!
Stayed 4 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, incredible atmosphere, lovely holiday cheer.
Stayed 2 nights in Nov 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed wasn’t a king size. Room was smaller than what was shown. Tried to charge me 50$ more for the 2nd and 3rd night, and noticed the charge after I reviewed my bill. Very disappointing.
Stayed 3 nights in Nov 2021

3/5 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service at reception leaves a lot to be desired. It takes us an hour to check in. Few attendants and many customers at any time of day. I saw many guests complaining. We made our reservation with parking and had to stand in the same checkin line again to release the parking card, which cost us losing ZooLight. We had plenty of time to get to the event, where you only enter by appointment, but we had to wait 45 minutes in line to release our parking card in 1 minute. Unfortunate!!! Regarding the room, despite being very comfortable, it does not have a microwave or refrigerator. As we were with a child, we asked the maid to make the microwave and refrigerator available and, to our surprise, we had to pay for the use, $40 each. Any hotel, even those on the roadside, offer this equipment. In short, the hotel's location is excellent but I don't recommend the accommodation, unless you want to waste a lot of time in the reception lines or want to spend an unexpected amount to have a minimum of comfort in the room for your children.
Stayed 3 nights in Nov 2021