6/10 Okay
Terra
Traveled with group
May 3, 2024
Liked: Cleanliness
Disliked: Staff & service
The room was nice but everything else was lackluster. We were told when we made the reservation to call the night before to schedule the airport shuttle, so we did just that and were told to call back when we arrived to see if they had one 'available' to come get us. I was annoyed by that considering that was not something I was aware of upon booking my stay. Fast forward, now at the airport and guess what? The shuttle doesn't run at that time??? Even though my flight came at prime time 1pm in the afternoon. If you say you offer a service, you need to make sure you offer that service. It's very misleading to state on your website that there is a shuttle available when there isn't one. I would have booked a different hotel had I known that. Also, arrived to the hotel and the shuttle people were there, hanging around. Why can't they drive to the airport to pick people up, if they're simply hanging around? Makes no sense to me. They did offer us a ride to the blue line metro station, but there was no one working there, the building was closed which left us stranded- so we ended up calling an Uber anyway.
Also- note, there is literally NOTHING to do in Arlington. if you are here for fun, I recommend staying downtown. It's worth it to spend a little extra money, you'll only end up using what you save in Uber expenses anyway.
Terra
Stayed 2 nights in Apr 2024