This is a grand old hotel that seems to be coming out of a serious updating. The Lobby, a mixture of modern and classic, is impressive. Our room was very nice with lots of space and a fine view. Staff were friendly and helpful.
At the time of our visit, there were several aspects of service that were not quite updated. Most disappointing was the fact that neither the bar nor the restaurant were open. Pickier issues: there was no information, no note pad, nothing about the hotel in the room. They gave us a qr code for a web site that was difficult to navigate and incomplete. This is a personal peeve but the large, handsome sink in the bathroom did not have a stopper. Sometimes I like to fill a sink with water!
Overall, the location is wonderful for enjoying the classic Gold Coast architecture, nice restaurants and easy access to Lake Michigan.