Find Family Hotels in Chester, VT

"There were dead bugs in the lamp shades, dirt on the windowsill, the shower curtain had mildew and a dirty mat in the bathtub.."

"I am a family travel blogger who stays in hotels frequently with my husband and two young daughters. This was the most disappointing hotel experience we have had. We booked this stay for Mother’s Day weekend and arrived expecting a comfortable, family-friendly experience. From the moment we arrived, the property appeared noticeably run-down compared to what was advertised online. When we entered the lobby, there was a sign at the front desk stating, “Helping another customer. Be right back.” We waited approximately 15 minutes with no staff member present before leaving to take our children elsewhere and returning later. Upon returning, the front desk informed us that although I had reserved a king room with a sleeper sofa, the reservation had been entered for only two guests. I explained that we were traveling with our young kids and expected the sleeper sofa to accommodate them. Rather than offering flexibility or assistance, we were told the only option was to purchase an additional adjoining room. What made this especially frustrating was that the hotel appeared nearly empty, with very few cars in the parking lot and clearly many available rooms. As a traveling family arriving on Mother’s Day weekend, the interaction felt unnecessarily rigid and financially motivated rather than customer-focused or accommodating. We no longer felt comfortable staying at the property and chose instead to leave. Because the reservation was made through Hotels.com we were not given a refund."

"The property was clean, comfortable and quiet! We used the fitness room and wish we had brought suits for the pool. Good breakfast served, hot food too! Great hotel!"

"The hotel is under renovations and it was not mentioned. The lock on our door broke and we were locked in. They sent two workers thru a window to get us out. Then when we took a shower there was no hot water. I would like a refund this was not acceptable ever."

"The water was hot but the hotle is very very old. Everything needs an upgrade. "

"Really great place to stay in Brattleboro. Clean room, friendly and helpful staff, free coffee in the lobby and a great little bar/restaurant is attached. I'll definitely be back."

"Great experience"

"I booked a last minute reservation and was very pleasantly surprised. The hotel is beautiful! My room was large and I had a porch that looked out into a small pond and a park that had picnic tables. There were many areas throughout the hotel to socialize, including an outdoor area with a fire pit. Large game room in the second floor. Indoor pool on the ground level. Staff were friendly and professional. Highly recommend!"

"Everything was excellent"