2/10 Terrible
Brian H.
Aug 20, 2019
Disliked: Cleanliness, communication, location, listing accuracy
Stay away
We chose homelessness over staying at this property. Once entering the property our entire family was taken back by the foul odor. We immediately noticed some very poor patchwork where there had been water leaking through the ceiling. Within minutes of being in the place my son began physically reacting to whatever was in the condo and we left the property immediately. Our obvious concern was mold. This alone was reason enough for us not to stay there but that was only the beginning. If Chelan has a seedy area, this place is in it. And the interior was dirty, trash under the beds, stained sheets and the view was not at all what was pictured. The walkout back was very small with an unfenced sharp drop off. Whatever view there might have been was blocked by trees. The biggest disappointment was spending over 4 hours on the phone with many different people from both VRBO and Vacasa and getting told one thing by one person and then something else by the next person. At the end of the day, we were not made right and the property manager brushed aside the concerns for my son's health. I ended up having to pay the owners rent and then another $500 for the only hotel room left in Chelan because after spending all this time on the phone, it was too late to drive back to Seattle. I'm not sure which experience was worse, the lousy condo or the poor customer service that followed.
Brian H.
Stayed 3 nights in Jul 2019