Chalma Vacations from ￥372,390

Helpful staff when I got sick

Great location. Recommend the superior suite room. Reg double room is odd and too small. Superior suite was very comfortable and quiet as it faced back light well. Front desk reception is a bit quixotic. Staff is young and they seem ill at ease. Wanted to use the bikes and thought we had that arranged when we came by the morning of our check in. Turns out they only have 3 and they are not reservable- its first come first serve. Totally fair- but reception person didnt do a good job of saying that up front when we initially asked. Roof top terrace is lovely. Nice breakfast/ although only the continental Portion is included in your room price. Any breakfast dishes are additional charges. Again communication at front desk needs more clarity since they tell you your breakfast is included. But otherwise fine accomodation.

I will definitely be coming back to this hotel.

Perfect location and beautiful place.

This hotel has excellent service. My kids got sick. They have a doctor you can call to get service. The nurse came within an hour, set up IVs and medication. The sheets were changed at 3 am. They have 24/7 cleaning service. Very grateful and pleased with all the attention. They have nurses that take your blood pressure on call since Mexico city is in high elevation. The restaurants were very good. I would certainly come back to this hotel.