2/10 (非常に不満)
Amy
家族旅行
2024 年 5 月 5 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Upon entering my room, I noticed right away that the bedspreads (top blankets) had stains. Some of the stains looked like ink marks, and some were unidentifiable. One comforter was worse than the other. When I checked the sheets under the top blanket, which was polyester, the flat sheet also had stains on it. I then looked around and noticed the fridge was not working and had not been cleaned. The TV was also not working. I went down to inform the gentleman at the front desk and he came up to the room minutes later to assess the situation. He said they did not have any extra top blankets for the beds, but he could wash the stained top blanket and sheets. He agreed that the refrigerator was not working and that it was dirty, he went and found a functioning refrigerator and replaced it. He also took the bedding off of the one bed That had stains all over it. He washed the bedding and put it back on when we were out. He was extremely helpful and courteous, which I appreciated. He definitely did his best to fix the situation. He got the TV working and said it was because the outlet was old and sensitive. When trying to charge our phones in the evening, we tried multiple outlets and only one worked. That evening, we cracked the window for some fresh air and realize that the lock to the window was not functional. I understand that this is a value hotel, but at the bare minimum, the bedding should be clean upon arrival and free of stains and the appliances should be working.
Amy
2024 年 5 月に 1 泊滞在