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The room was small as I had expected but it was very clean and there were plenty of complimentary toiletries. The robes were nice and good quality for the onsen. Overall I thought it was a great place, especially for the price. The location was good too, right next to a metro station and 5 minutes ...
The customer service is always phenomenal. The receptionist was a trainee and spoke excellent English, which resulted in a very fast and simple check-in. I will continue frequenting Apa Hotels!
I paid online, but sent me messages to confirm when I check in. Why? If I no show, it’s my fault. It’s my choice to check in even at 2am, because i paid till I check out at 11am the next morning. Why they made me to give an exact time to check in, if not show up within 2hrs, they can re-sell my room. ...
Beautiful hotel with very friendly staff! The rooms are lovely and the view spectacular! Especially sunset from the lobby! Great location and easy to get around! Just don’t have coffee in the lobby cafe (soo expensive)
The convenient location of the Niwa Hotel in the middle of the city made getting to our desired destinations on a daily basis very easy. We loved that the design of the entire hotel - from the entrance and lobby, to the rooms - blended modern and classical Japanese aesthetics. The room size was bigger ...
There are many shops and restaurants in the Hotel; located near two subway station, very convenient