4/10 (不満)
Brady
カップルで旅行
2025 年 8 月 18 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We originally booked the room due to the unique heritage aspect of the building. Upon arrival, the staff member who checked us in was cold and unfriendly. Once checked in and upon accessing our room, we realized that our window was broken and did not open, the glass had not been cleaned and there were fingerprints up and down the window and several settings on the shower were out of order. When we went to use the hot tub at our reserved time, we discovered that none of the lights around the outside of the hot tub worked nor any of the outdoor lighting on the rooftop patio. While trying to turn on the lights, we accidentally set off an alarm and, when we contacted the night staff to notify them, they responded that they didn't know how to activate the lights and they were still not operable on our second night. The staff member who checked us out was very friendly and the surrounding area is great. Maybe our experience was a once off, but it was enough that we won't be returning.
Brady
2025 年 8 月に 2 泊滞在