Cassana Ski Lift

Ideally located steps from a bus stop that goes directly to the airport and also from a train station where an easy ride gets you to Zurich city center. Room isn't fancy but it is clean and comfortable and the staff is friendly and helpful. I'll definitely stay there again.

I almost don’t want to tell anyone about this place, but then the team work so hard, they deserve to be busy! I can’t recommend this place highly enough. From the moment we stepped into reception, we were treated like VIPs, the staff are without exception, incredible. Warm, friendly, professional- every part of the experience feels five star. The family spa is beautiful, the grounds are stunning, the views breathtaking, and the food and drink amazing. We loved waking up to the spectacular views, getting the most gorgeous breakfast and then wandering around the botanical gardens, seeing the donkeys and exploring. A day trip to Lugano is a must, as is Menaggio with the ferry over to Bellagio. Tremezzo and Gandria are also good trips. The hotel was really peaceful when we were there in early May, we didn’t use the outdoor pool as the weather was a bit changeable, but it’s such a great base from which to explore. It’s in a fairly remote spot, so you can’t really walk out of the hotel to other places but Lugano and Porlezza are both a short drive away and the restaurants onsite are great. Word of warning, if you fly in to malpensa airport and drive to the hotel, take the route through Switzerland and Lugano, not the east side of the lake. The roads are pretty treacherous, mountain side and winding and the Italians drive a bit crazy! We will be back to the PSM, we just loved it.

The room and staff was awesome. Excellent service and the location is perfect. However, needs improvement. The first thing they need to improve is the communication. They need to provide better instruction and guidance. They need to explain how the purchased food works. They need to let the guests in advance that they need to make reservations for diner. They need to improve the wifi connection, it was very badly.