"In general, the hotel is of a high standard, and the staff, especially during breakfast service, were excellent.
However, the carpet in our room was stained.
An unexpected incident occurred when I mistakenly entered the wrong room, thinking it was mine. I was able to open the door with my key card, which should have only granted access to my assigned room.
I reported the matter to the reception staff, and while he did replace the key, he didn't seem surprised by the mistake. He handled the situation as if it were a routine issue, which I found unacceptable."
