「We arrived at 3:00 AM after a long 13-hour trip with the kids. The reception staff member, named Omri, was fantastic to my family, especially at such an early hour. He went out of his way to ensure we had the best possible experience. What a great person!」
「Unfortunately, because of the Israel-Iran war we did not stay at this hotel but I would like to say that the manager/owner was extremely understanding of the situation and refunded our reservation, even at the last minute.
Very classy customer service for a lovely hotel!
Yvonne & Henri Bensimon/」
「Great stay at Kedem Hotel!
Beautiful rooms, nice pool (although small), nice area, nice hiking options from the hotel, tasty breakfast, great staff, very accommodating and helpful (I wanted to have a few surprises in the room for my husband’s birthday and they helped with everything, they also helped with restaurant recommendations in the area), good massage.
The view includes not only nature but also some buildings and a farm and some tractors, and the music from the pool and the animal noises...
「Extraordinary friendly and helpful staff. Very very good service. Nice hotel, nice rooms and wonderful garden area. We had a great time and can fully recommend it - except for the following: The only minus: the hotel charged us VAT although not applicable. They pretend that this is practice. This is not the case (experience with many other hotels in Israel and checked again today with other hotels here) and this is also not correct (if you are not subject to a law, you are not. No matter what...
