Find hotels near Cardiff Arms Park, Cardiff from ￥10,906

"The hotel felt a little run down with only one lift in operation. Breakfast was ok, the staff were responsive once I had pointed out that some of the food needed replenishing, eg fried eggs, ham and cheese. The bed was very comfortable but the TV was poor and remote had no battery cover and batteries kept on getting dislodged. Also, the TV and aerial were not plugged in when I arrived. The bath was lukewarm in the evening, although the shower temperature appeared better in the morning. The reception staff member on arrival was very friendly and helpful and was able to let me in to my room early. All in all, an adequate experience, with the positives down to staff service."

"Dirty cups, hairs in the toilet, bad smell over the hotel They charge £5 to leave luggage"

"Excellent on all fronts."

"Location was the only good thing about the hotel. Disappointed from the minute we arrived. The main entrance was more like a fire exit/side door out of a night club. Reception atmosphere was cold and clinical, self check in via online screens, no warm welcome from staff even though there were a few looking on. Check in not available until 3pm. My elderly parents and I arrived approx 12pm after travelling many hours with 2 small hand luggage, to attend theatre at 2pm, so I approached staff to ask if we could store our luggage. I was told this would cost £15 per item (£30) or £40 early check in. I felt completely conned by this, and noticed many others being caught out the same way. I have stayed in many hotels across the world and never been charged for this service it has always been a free courtesy. I even asked if there was any other storage places in the locality & staff said "I don't know". I have since discovered there is a storage facility nearby at Picadilly underground that charges £5. We reluctantly opted for early check in hoping to freshen up & relax in our room before going out, but there wasn't even a chair in the room and the beds were on the floor, not good for my parents at all. The whole hotel was dark and gloomy with no natural light. No comfort, no privacy with the toilet behind a misted glass door and open shower with no door at all. No facilities in the room. Nowhere to store anything. I would not recommend, have stayed in more comfortable budget hotels!"

"Not bad"

"Booked a “Superior” king room. The actual room was far from superior! Aged aluminium windows, and air conditioning broken. Had to leave the window ajar, because so hot in room, and woken by street noise at 2-3am, even on 10th floor. Had requested help from front desk with air conditioning when arrived and was told it would be fixed while I was out. Called when back in room 3 hrs later and it was still not working and was told that actually it had been broken in the whole hotel (except mezzanine floor level) for at least 24 hrs before my arrival and would not be fixed in my stay. They promised to send a fan to room; it didn’t arrive. I stayed at a Premier Inn a week later (half the price; admittedly not in Cardiff city) and the room was better for sleep. On the more positive side, location in centre of city is great, and good breakfast selection and nice bar area."

"Nice, quiet and central to cardiff hot-spot."

"Loved our stay. Well looked after by staff and great location for our plans"

"Do not book Cardiff Bute Terrace Hotel By Belvilla. This is the worst hotel experience I have ever had. The listing is completely misleading and the photos are nothing like what I arrived to. I honestly cannot believe third-party sites are still taking bookings for this place. The building was filthy and was unsafe. Windows were smashed and the communal areas were disgusting. Rats are freely running around the communal areas the building. There appeared to be drug use in the hallways. There are no circumstances I would have stayed here. The advertised parking did not exist. The contact numbers online did not work. I called them again while standing inside the hotel in front of staff, and they still did not work. I asked to speak to a manager and was refused. Staff initially refused to give their names. One receptionist eventually gave the name Meena, and I was told Gio/Geo Johnson would contact me. That went nowhere. When I asked Meena if she would stay there herself, she laughed, shook her head and said no. That says everything. We left immediately and had to pay for another hotel. They have since refused the refund and are avoiding Hotels.com, blocking all contact. This place should not be listed. Avoid."