Captain's Express Quad Chair

We stayed in two different rooms as we added a night last minute. The decor was fun; the bathrooms were exquisite; the space spacious. Breakfast was delightful and tasty. Happy hour was a nice touch and allowed us to meet other guests. The front porch had the most spectacular view of the town and water and was enjoyable to hang out on.The hostesses were gracious, helped with reservations, luggage and parking the car. A delightful stay.

Just incredible. When you pay good money for accomodation the service doesn’t always match. But the staff here are simply incredible. There is nothing we can say about improving as it was as good as it gets!

After staying in multiple properties across the South Island of New Zealand, including multiple hotel stays in Queenstown, this place is most definitely not a 5-star worthy hotel, 3 stars at best. The staff was extremely accommodating, polite, and we were always met with a smile on the face. With that being said, the place is an essentially a refurbished ‘boutique’ apartment (literally, though). The jacuzzi tub (at least in the Master Suite I was in) was lukewarm on arrival, smelled very stagnant, and there were particles floating around (mind you, I messaged the staff my planned ETA and would assume at $800+ USD/nt, at least the jacuzzi would be working…nonetheless). Notified staff, and let them know the fountain function did not work and the jet feature was working at maybe 20% and ONE SIDED only…was told this is “normal” of “all the jacuzzis”…so, don’t let the pictures fool you! It was a good stay, but not worth the money. I’d recommend the QT Hotel (similar price range, or cheaper), or the Rosewood (where true 5-star luxury is DEFINED).