4/10 (不満)
Chinmoy
家族旅行
2026 年 2 月 16 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
I stayed here for 7 nights and paid for an AC room, but the AC was not working from the second night. The room was extremely hot and suffocating, and the fan was ineffective. We could not sleep properly for multiple nights. What is unacceptable is that this was never informed to us in advance. Instead of taking responsibility or offering any compensation or solution, the host and his wife tried to convince us that AC was not required. After we complained, their behavior became rude and unfriendly, which made us feel very uncomfortable and unwelcome.
If you are charging for an AC room, you must provide it or compensate the guest. Guests are paying for comfort, not to adjust and suffer.
Very disappointing experience. Lack of transparency, poor customer service, and no accountability. I would not recommend this place.
What is most unacceptable is that they never informed us in advance about the AC problem. If you are charging for an AC room, you must provide that facility or inform guests beforehand and adjust the price accordingly. Guests pay for comfort and honesty, not to adjust and suffer in silence.
Overall, the property has potential, but the lack of transparency, poor handling of the situation, and unfriendly behavior after the complaint made our experience very disappointing. I would not recommend this place to anyone who expects professional service and basic comfort.
Chinmoy
2026 年 2 月に 7 泊滞在