Dear Indira,Thank you for taking time to tell us about your stay and being our guest.We do our best to provide an excellent service experience, therefore it is very disappointing to read that some aspects of this stay were below both your expectations and our standards. Please accept our apologies for any discomfort.Please be assured that we will be looking into this further as we hope that you will give us another chance to host you and to redeem your confidence in us.Kindest Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Oscar,We are very grateful for your review and for staying with us.Nonetheless, we regret to read that our service did not meet your expectations, as our goal is to make your stay memorable. We are concerned to read about the issues you raised.We will address your concerns with the appropriate members of our team, for improvement and we hope to host you again in the future for a more positive experience. Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Artur,Thank you very much for staying with us.We are very sorry to read of your dissatisfaction. As all guests are valuable to us, we regret to read that you did not enjoy your stay. We regret the choice of wording to describe your opinion, since our staff works to offer the best stay.We will do our best to work on these issues and we will share your review.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Shyann,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel and that it impacted your experience.Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Neva,We really appreciate you taking the time to share your feedback with us.Needless to say, our guests are very valuable to us and treated accordingly. However, our staff's duty is protect the relaxing and peaceful atmosphere, which our guests request when staying with us. Therefore, we regret the lack of accurate information provided on your review, which could lead the reader to take the wrong conclusiouns.Sincerely,Hotel Riu CancúnOnline Reputation Manager

Dear Layla,We look forward to your next visit. We are delighted to hear how you felt during your stay, it was a real pleasure to give you a truly luxurious experience.Thank you very much for sharing your feedback with other guests.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Dear Ashley,Thank you for your review following your recent stay with us.We are concerned to read about your disappointing experience during the visit and we are very sorry we did not live up to the standards that you expected from us.Please rest assured; your comments have been shared with the responsible department for an appropriate follow up as we truly hope you will give us another chance to welcome you soon again.Until then we wish you all the best,Hotel Riu CancunOnline Reputation Manager

Dear Mercedes,Many thanks for choosing Riu and for sharing your experience with us.We are saddened to hear that your recent stay did not match your expectations in all aspects, as we are always maintaining a strong commitment to dedicated service. Your experience is not reflective of the quality service we wish to provide, and we will forward your comments to the responsible team to look into your concerns. We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.We remain sincerely,Hotel Riu CancunOnline Reputation Manager

Dear Pandeli,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu CancunOnline Reputation Manager

Apreciado Joel,Muchas gracias por sus bonitas palabras y por su fantástica valoración.¡Estamos muy contentos de que haya pasado unas buenas vacaciones con nosotros!Esperamos volver a darle la bienvenida, muy pronto, en alguna de nuestras instalaciones.Con nuestros mejores deseos, quedamos a su entera disposición.Cordialmente, Hotel Riu CancunOnline Reputation Manager

Dear Jorge V. Padilla,We definitely have the best guests. Thank you very much for your kind feedback, also on behalf of our lovely staff. It is very pleasing to read that you enjoyed your holiday. We hope to see you again! Kindest Greetings, Hotel Riu CancúnOnline Reputation Manager

Dear Farrane,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.IIf you wish to place a formal complaint, it is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu CancúnOnline Reputation Manager

Dear Maday De la Caridad Varela,Thank you very much for leaving your valuable feedback.Your positive ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We look forward to your next visit.Kindest Regards!Hotel Riu CancúnOnline Reputation Manager

Dear Armin,Thank you very much for choosing us and for sharing your review about your last stay.Providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.We hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu CancunOnline Reputation Manager

Dear Felisbela,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu CancunOnline Reputation Manager

Dear Majda,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience. Rest assured that we will share all your impressions with our management team as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu CancunOnline Reputation Manager

Dear Nicolas,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.Nevertheless, we take note of your imporession.It will be lovely to host you again.Loving Regards,Hotel Riu CancúnOnline Reputation Manager

Dear Janine,Thank you so much for your words and for the rating!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu CancunOnline Reputation Manager

Dear Cesar Antonio García,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu CancúnOnline Reputation Manager

Dear MARK DAVID,Thank you for taking the time out to leave a great review!We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu CancunOnline Reputation Manager

Dear Wendy,Thank you for your review. We are glad to learn that you enjoyed your experience during your stay! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu CancunOnline Reputation Manager

Estimada Anaely,Saber que lo ha pasado bien es la mejor noticia.Muchas gracias por su fantástica valoración.Seguiremos mejorando para ofrecer la mejor experiencia.Y esperamos poder darle la bienvenida de nuevo muy pronto.Saludos muy cordiales,Hotel Riu CancúnOnline Reputation Management

Dear Devin,we appreciate you taking the time to share your review !We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations.We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu CancunOnline Reputation Manager

Dear Bolivar,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon, Bolivar!Kindest wishes,Hotel Riu CancúnOnline Reputation Manager