2/10 (非常に不満)
Kathy
家族旅行
2025 年 5 月 7 日
気になった点 : 清潔度、設備とサービス
First, let me start with some positives:
The location is close to the train station
The presence of an elevator
The views are pretty decent from the balcony
The size of the apartment is nice
Now let’s talk about the negatives:
There is next to zero communication with this property. I attempted to reach them for eight months prior to traveling here without success. Expedia was also not successful. It resulted in me booking a second location only to finally have them reach out to me and tell me that this is NON-REFUNDABLE! We gave them a check in time for between 4 and 5 PM. We had heavy bags with us only to arrive at this location and first we were unable to locate the proper apartment. I sent a text message to the same number. They had reached out to me for checking in time and received no reply back. We finally found the apartment only to discover that they were barely starting to clean it. They told us we needed to come back later. We wound up sleeping at the second accommodation for that first night. They refused to refund the first night.
When we did check in, we discovered
Floors were filthy and left your socks, black and full of hair
No book on instructions for finding Wi-Fi or how to operate anything
No kitchen towels, no paper towels, no adapter to plug in your electrical appliances, such as your phone
Save yourself the hassle! Book somewhere else!!!
Kathy
2025 年 5 月に 3 泊滞在