カロウヒル ホテル

「The room I reserved was described as 1 King, 1 Queen. The room I was given was 2 Queens. I brought this up to the staff on duty (Mark) who tried to find a room that matched my reservation. There was none. Mark said he would message his manager to request a refund for the difference in price between a deluxe 2 bedroom (that I reserved) and a standard (that they gave me). All the hotel offered was a $20 refund. The manager waited until my family checked out and left before attempting to reach out...

「大変平均的なホテルです。日本から来ると値段が大変高く感じました。スタッフの態度が時々悪い方が居られて残念でした。コンベンションセンターから1番安いホテルなので、ここを選んで止まりました」

「Fun loft room with a single bed under the stairs for kids or smaller adults. Great location made it easy to walk. If you are driving, make sure to add parking because on street parking is difficult to find and parking spots for the property are secure but very limited.」

「This is a winner every stay」

「Clean room, helpful staff, no blackout curtains. 」

「Lied to about availability of the pool when I phoned to ask about the pool hours before check in. They denied it would be closed for the entire stay when directly asked. Closed the whole time. Housekeeping couldn’t have slammed the door to the room next door more times early in the morning if they’d tried. So annoying. They tried to get into the room twice though I’d added a day to the reservation. When I reported the problem to reception, the same woman (always at the desk in the morning) who...

「Yes」

「英語が苦手ですが、とても親切に対応して頂きました。 レストランでは、パスタとチキンを頼みましたが、どれもとても美味しい料理でした。」

「Clean」

「everything was very nice, breakfast was great」

「冷蔵庫もないなんて！」

「部屋の匂いが臭かったが、消臭剤などはホテルにないと言われた。部屋を変えてもらったものの、動物同伴のホテルであれば、匂い対策はしっかりしてほしい。」

「スタッフが優しく対応してくれました。」

「Great stay, very clean.」

「Great dinner and breakfast at hotel」