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"Excellent hotel in all aspects. The setting is beyond gorgeous. The service was top notch. The breakfast was expansive. The spa was state of the art and included in your stay. Don't miss this place!"

"Accommodations were excellent. Dinner was great good wine selection very relaxing."

"Amazing hotel, clean rooms very friendly staff, fantastic food !! "

"Wow! What a great hotel. Very European feeling. Super staff (shout out to Antonio at the front desk for above and beyond customer service). Great view of lake. Easy walk (and funicular) from train. Great breakfast, wonderful city. Would definitely recommend and stay there again!"

"Nice views and location, walking distance to lake, room clean, friendly staff. "

"Beautiful and relaxing "

"Brilliant hotel. Superb location. Very clean, great stay."

"Outstanding"

"I booked this hotel mainly because it is near the station and I wanted to travel around the Ticino region by train. I wasn't expecting such a charming property that reflects the grand era of travel of a century ago. Despite its age, it has been very well upgraded and my room was very comfortable, with a balcony view of the garden and its many palm trees. The "Parkhotel" in the name is well merited -- the grounds are substantial and are like an oasis around the building. My stay was only for three nights and I was out and about during the day so I didn't have an opportunity to take advantage of this. Breakfast was well organized and a wide selection was on offer. Based on the listing in Hotels.com, I was under the impression that there was no lift, but there are in fact two lifts, and these can be accessed directly from the ground level without having to climb the stairs to reach the lobby. If I ever come back to Lugano, I would definitely stay here and I'd make time to take advantage of the "park.""