「The host never responded to messages in the app. The directions to the property were incorrect. The host canceled our booking at 8:40pm because they double booked the cottage. We were left scrambling to find alternative accommodation for the night which ended up costing us triple and had none of the amenities that attracted us to make the bookings in the first place. As we had hired a car and driver, we had an extra 2 hours car and driver charge looking for the alternative accommodation. 」