I usually leave positive reviews only, but this one took me some time to post, because really Expedia doesn’t give adequate impression about it, I planned it in advance and was really looking forward for it. Unfortunately, disappointed, but looking at the positive side anyway:-room was requested for three people with a king bed and a sofa bed, they were aware and prepared no bedding for the sofa; called reception and they did come in later and even made the sofa bed, that was upsetting but ok since we arrived in the middle of the day and had energy to enjoy the pool;-as read on other reviews, the pool towels are provided on one side only, not the one that was close to us, minor discomfort;-no sound isolation in the room, disturbing loud guests coming back to their rooms, the planning of the floors is they are coming back from parties in adjacent hotels to their rooms in the opposite side of hotel, not mindful of others resting at night, literally yelling and being loud;-unlimited alcohol adds to it, so many people drunk during the day;-variety of food options, but mostly disappointing;-some staff are nice, some don’t care at all, ie no one cares to pick up trash, looks like takes a white for pool staff to pick up empty plastic cups, attentive and offering drinks, but once I ordered and my request was not fulfilled, had to ask the same guy again later same day, his excuse he went on a break and asked some other guy to bring me drink,-came home with bug bites, check bed bugs pl