Butterfly Wonderland

Lovely property. Beautiful room, so many thoughtful touches from fresh baked bread, snacks, drinks, made to order breakfast. The pool and jacuzzi were also wonderful. I highly recommend staying here!

We chose L'Auberge de Sedona for its reputation for luxury hospitality, but our experience fell far short. Our 1:30 p.m. lunch reservation at Cress couldn't be found, though we were seated. It then took 35 minutes for our server to take our order. By 2:20 p.m. our appetizers arrived, but our drinks had been forgotten until we asked, and no refills were ever offered. The food was good, but the service was not. There was never an apology for the delays, and the server ended the meal by simply asking, "Are we ready for the check?" The food runner, however, was outstanding. We still tipped 15%, but left very disappointed. We also observed nearby tables experiencing similar delays. We had planned to celebrate a birthday with dinner at Cress that evening, but instead chose to dine elsewhere. Beyond the restaurant, our room bathroom wasn't very clean, fixtures were loose, the vent was hanging from the ceiling, and the furniture was noticeably worn. The mandatory valet service ($35/day plus tax) was consistently rude. Our room overlooked a wedding venue with loud music and noise late into the night, despite the resort's emphasis on tranquility. When we raised our concerns, the concierge made no effort to involve management or resolve them. For a luxury resort charging $600+ per night, For a property that positions itself as a luxury destination, the lack of urgency, accountability, cleanliness, and proactive guest recovery was disappointing and we expected much more.