2/10 Terrible
Jiwon
Traveled with pets
Feb 10, 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This was not my first time visiting this hotel in Busan. Couple times I traveled Busan with my dogs, I’d just stay here just because it’s a decent and well- known pet friendly hotel in Busan for a long time.
The most upsetting part was sanitary conditions. ( & A poor service of staffs as well! ) They do have a good dog mat which prevents dog’s dislocation & they can walk around safely but was so dirty & old that I could see the stains and old piled up dust/ pee whatever over the mat design.
It was also a small size which designed for hallway. ( Since I’ve also used the same dog mat brand, idk why they put the hallway size which was narrow, and small. )
Anyway, the mat area is where dogs stay and was definitely not clean AT ALL. We had to clean a whole part of the mat and the floor in general.
They also put only 2 pee pads in the room which was ridiculous since there’s no reception/ where to ask.
About the poor service, each time that I had to make a call for asking more doggy pads, changing the towels( 3 days stay) or emptying trash cans …
They sounded like they’re bothered and answered with a slow, offensive tone.
If my friends/ families ever ask me about this hotel, I Will Not Recommend them here to stay.
Jiwon
Stayed 2 nights in Feb 2024