Burgess Cellars

The room was ok but front desk staff seemed very unhappy but not sure if i was the problem or they are not happy overall

The accessible room was well designed, spacious, and grab bars in good locations. The shower and tub configuration was perfect. Much like a Japanese style bath done American-style. Very comfortable bed and pillows. Handicap parking was very convenient to accessible rooms. The Club also convenient. Appreciated having NHK-World TV on the offerings.

While the staff at this hotel was truly excellent — friendly, attentive, and welcoming — the overall experience unfortunately did not match the price point. I understand the property is older, but rather than feeling thoughtfully maintained or updated, it came across as run-down and simply painted over. The difference between the online photos and what you experience in person is quite noticeable, which was disappointing. During my stay, the restaurant was not in service, and the small coffee area was also closed, which limited the overall hotel experience. Additionally, the walls are extremely thin, making it easy to hear noise from surrounding rooms. While I appreciated the kindness and professionalism of the staff, the condition of the property and lack of available amenities made it difficult to justify the cost of the stay. With more investment and transparency, this hotel could offer a much better experience, but as it stands, it did not feel worth the price paid.