Builth Castle

There were ants in the room

The first thing we noticed when we got to our room is that it had no shelving: not a single place to put your clothes except the ones you hang. The second thing we noticed, when we looked out the window the next morning (we got in at night), was that our supposed "Garden View" room was instead a "Parking Lot View" room. This prompted the following priceless comment from the front desk: "Garden View rooms need not have a view of the garden." Then, at the end of our stay, wasps chewed a hole in the roof of our room and began entering one by one. The manager gave us £50 off our bill (on a room that cost £300 per night) for the wasps and another £50 for the parking lot view (after repeating the priceless line about Garden view rooms not needing a garden view). This is a beautiful property, with kind and friendly people at the front desk, but it is managed terribly - certainly not worth the steep price we paid. I wish we had stayed elsewhere and recommend that others do.

A quality property with comfortable rooms and beds. Lovely surrounding gardens. Breakfast was rather chaotic due to numbers of guests attending at once. We were asked to wait in the bar area until a table was available, the buffet was rather diminished by then and not replenished.