2/5 Poor
Sharyn
Traveled with partner
Jan 11, 2022
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We enjoyed the old world feel of the property and were eccited to be there because of a personal occasion. However, we had our stay marred by an altercation with a mature reception woman who refused to let my fiance back into the hotel without providing his vaccination certificate for the 3rd time since check in ( it was a requirement to have it to even stay at the property and therefore should have been noted on bookings to avoid any inconvenience to guests) her behaviour on the morning of our checkout was hostile and unbecoming to the struggling hospitality service industry. She refused entry to my partner after we were required by them to go for breakfast at their very own restaurant in the other building and despite a checkin and covid safe history being offered. As a hospitality professional i believe she took it too far by making me return to the room 3 floors up to retrieve his id to prove his already proved status. She has damaged our view of treasury policy as this person insisted it to be. Utterly rude and offensive and i will think again before recommending.
Stayed 1 night in Jan 2022