Dear Kayo,Thank you for sharing your feedback with us. While we regret to hear that you were disappointed about not receiving a room upgrade, we're glad that you appreciated the drink ticket provided. Your satisfaction is important to us, and we always strive to make your stay as enjoyable as possible.We apologize for any inconvenience regarding breakfast. Your suggestion to provide an alternative option for guests unable to eat breakfast is valuable, and we will certainly take it into consideration for future improvements.We hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best regards,Jeremy Harding Hotel Manager

Dear Valued Guest, Thank you for your positive score rating. We appreciate your feedback and look forward to welcoming you back in the near future. Best Regards Jeremy Harding Hotel Manager

Good Afternoon Tatsuo,Thank you for your feedback. We are glad you enjoyed your recent stay. Best Regards Jeremy Harding Rooms Division Manager

Dear Vicki,Thank you for taking the time to provide us with a detailed review and for your kind words about our rooms, the river views, and our staff. We are pleased to hear that these aspects of your stay were enjoyable.However, we are genuinely sorry to learn about the discomfort you experienced with the mattress in your room and the breakfast service. We understand how important a good night's sleep and a pleasant dining experience are to our guests. Your comments have been shared with our management team, and we are actively looking into improvements in these areas to ensure a more comfortable and enjoyable experience for all our guests.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a superior experience.Best Regards,Jeremy HardingHotel Manager

Dear Simon,Thank you for your excellent review and for giving us a perfect score! We are thrilled to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and your feedback inspires us to continue providing exceptional service.We look forward to welcoming you back soon for another wonderful stay.Best Regards,Jeremy HardingHotel Manager

Dear Robert,Thank you for taking the time to share your feedback with us. We appreciate your suggestion regarding the addition of flowers to brighten up our foyer. We are always looking for ways to enhance the ambiance of our hotel, and your input is invaluable in this process. We will certainly consider this as we continue to improve our facilities and guest experience.Best Regards,Jeremy HardingHotel Manager

Dear Vicki,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel, particularly the excellent river views and comfortable rooms. At Stamford, we aim to provide a memorable experience for our guests, and we're thrilled that you found our rooms to have character beyond the typical sterile environment.We hope to welcome you back soon for another enjoyable stay. Warm regards,Jeremy HardingHotel Manager

Dear Scott,Thank you for taking the time to leave us a perfect 5/5 review! We are thrilled to hear that you thoroughly enjoyed your experience with us. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and it's rewarding to know that we succeeded in making your stay memorable.We look forward to welcoming you back for another outstanding experience in the future. Warm regards,Jeremy Harding Hotel Manager

Dear Diana,Thank you so much for leaving us a perfect 5/5 review! We're thrilled to hear that you had such an exceptional experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable time is what we strive for, and we're delighted to know that we hit the mark with you.We can't wait to welcome you back for another fantastic stay in the future.Warm regards,Jeremy HardingHotel Manager

Dear Tracy,Thank you for sharing your experience and for the generous 4/5 rating. We're thrilled to hear our staff made a positive impact from the very first moment of your stay. Our team takes great pride in delivering exceptional service, and your recognition of their efforts is truly appreciated.If there are any aspects of your stay that you feel could be improved to make your next visit a perfect one, please do not hesitate to let us know. Your feedback is invaluable to us as we strive to enhance our guest experience continuously.We look forward to welcoming you back and providing you with an even more seamless and enjoyable stay.Best Regards, Jeremy Harding Hotel Manager

Dear Andrew,Thank you for your excellent review and for giving us a perfect score! We are thrilled to hear that you had a great experience at our hotel. Your satisfaction is our top priority, and your feedback inspires us to continue providing exceptional service.We look forward to welcoming you back soon for another wonderful stay.Best Regards,Jeremy HardingHotel Manager

Dear Jesse,Thank you for your generous 4/5 rating. We are delighted to learn that your stay with us was enjoyable. Your satisfaction is our top priority, and we're always looking for ways to enhance our guest experience. If there are specific areas you feel we could improve upon, please do not hesitate to share. We are committed to achieving excellence and your feedback is invaluable in this endeavor. We look forward to welcoming you back soon for an even better experience.Best Regards, Jeremy Harding Hotel Manager

Dear Mark,Thank you for taking the time to leave us a perfect rating. We are thrilled to hear that your experience with us met your expectations. It’s our top priority to ensure our guests feel valued and receive exceptional service. We look forward to welcoming you back in the near future for another memorable stay.Best Regards, Jeremy Harding Hotel Manager

Dear Katey,Thank you so much for taking the time to leave us such a glowing 5/5 review! We're thrilled to hear that you had an amazing experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied is always our top priority, and we're delighted that we hit the mark with you.We can't wait to welcome you back for another fantastic stay in the future. Warm regards,Jeremy HardingHotel Manager

Dear Rohan,Thank you for your generous 4/5 rating. We are delighted to learn that your stay with us was enjoyable. Your satisfaction is our top priority, and we're always looking for ways to enhance our guest experience. If there are specific areas you feel we could improve upon, please do not hesitate to share. We are committed to achieving excellence and your feedback is invaluable in this endeavor. We look forward to welcoming you back soon for an even better experience.Best Regards, Jeremy Harding Hotel Manager

Dear Scott,Thank you for taking the time to share your feedback with us. We appreciate your review and are glad to hear that you had an overall positive experience during your stay.We're sorry to see that there may have been aspects that didn't fully meet your expectations. Your feedback is invaluable to us as we continually strive to improve our services and accommodations. If there are specific areas where you feel we could have done better, we would love to hear more about them so we can address any concerns.We hope to have the opportunity to welcome you back in the future.Warm regards,Jeremy HardingHotel Manager

Dear Raheel,Thank you for your feedback. We're pleased you had a great stay, despite the inconvenience caused by nearby construction work and our parking rates. We apologize for not providing prior notice about the construction and assure you we are reviewing our communication and pricing strategies to better serve our guests.We appreciate your understanding and hope to welcome you back for an even more satisfying experience.Best Regards, Jeremy Harding Hotel Manager

Dear Sara,Thank you for your kind review and for highlighting our hotel's advantageous location. We are pleased to hear that you found this aspect of your stay to be beneficial. Your feedback is invaluable to us, and while we are delighted to have met many of your expectations, we are committed to achieving excellence in all areas. Rest assured, we will explore opportunities for improvement to make your next visit even more enjoyable. We look forward to the pleasure of welcoming you back.Best Regards, Jeremy Harding Hotel Manager

Dear Toryanno,Thank you for sharing your positive experience with us. We're thrilled to hear that our property's location contributed to your enjoyment. We understand the impact of the ongoing construction and appreciate your understanding and patience as we work to enhance our facilities. It's heartening to know that despite this, you found our place beautiful and are considering a return visit. We look forward to welcoming you back and striving to make your next stay even more memorable.Best Regards,Jeremy HardingHotel Manager

Dear David John,Thank you so much for taking the time to leave such a wonderful 5/5 review! We're thrilled to hear that you had such a fantastic experience with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're delighted that we were able to meet your expectations.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Please don't hesitate to reach out if there's anything else we can assist you with in the future.Warm regards,Jeremy HardingHotel Manager

Dear Stace,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the level of service received from our reception and restaurant staff. Please rest assured that we take your comments very seriously and will initiate retraining for our team to ensure they better understand how to fulfill guest requests promptly and courteously. Your experience is not indicative of the high standards we strive to uphold.We appreciate your review, as it highlights areas requiring our immediate attention. We hope to have the opportunity to restore your confidence in our hotel and welcome you back for a stay that exceeds your expectations.Best Regards,Jeremy HardingHotel Manager

Dear Pauline,Thank you for your wonderful review and for appreciating our hotel, its prime location, and the beautiful views it offers. We are delighted to know that these aspects of your stay were enjoyable.We understand that the construction activity in the surrounding area may have caused some inconvenience, and we sincerely apologize for any disturbance. Please be assured that we are in communication with the local authorities to minimize the impact on our guests as much as possible.Your feedback is invaluable to us, and we are grateful for your understanding. We look forward to welcoming you back in the future.Best Regards, Jeremy Harding Hotel Manager

Dear merv,Thank you for taking the time to leave us a perfect rating. We are thrilled to hear that your experience with us met your expectations. It’s our top priority to ensure our guests feel valued and receive exceptional service. We look forward to welcoming you back in the near future for another memorable stay.Best Regards, Jeremy Harding Hotel Manager

Dear Roshni,Thank you for sharing your wonderful experience with us. We are thrilled to hear that the stunning views and our prime location, conveniently situated near various modes of transportation, contributed positively to your stay. It's gratifying to know that our restaurant offerings met your expectations and that you found the abundance of dining options in the surrounding area to your liking.Your kind words serve as a great encouragement to our team, who strive to provide an exceptional experience for every guest. We are delighted that you loved your time here and hope to welcome you back in the near future for another memorable stay.Best Regards,Jeremy HardingHotel Manager

Dear Niloufar khalajabadi,Thank you for taking the time to leave us a perfect rating. We are thrilled to hear that your experience with us met your expectations. It’s our top priority to ensure our guests feel valued and receive exceptional service. We look forward to welcoming you back in the near future for another memorable stay.Best Regards, Jeremy Harding Hotel Manager

Dear Murray,Thank you for taking the time to share your experience with us. We deeply regret to hear that your stay was disappointing and did not live up to the high standards we strive to uphold. Your comfort and satisfaction are of the utmost importance to us, and we sincerely apologize for the disturbances you encountered.The issue with the flashing light in your room is concerning, and we appreciate you bringing this to our attention. Please be assured that we are investigating this matter promptly to ensure that it is resolved and does not affect future guests.Regarding your experience at La Boca restaurant, we apologize for the disappointment with the meal and service you received. It's our aim to offer not only quality food but also attentive and responsive service. We understand that a complimentary drink does not make up for the inconvenience, but we hope it showed our immediate intent to address your discomfort. We will be taking your feedback to review our service protocols and training to prevent a recurrence of such issues.We value your feedback as it helps us to improve and provide a better experience for all our guests. We hope you will consider giving us another opportunity to serve you better in the future and restore your faith in our hotel and restaurant.Best Regards,Jeremy HardingHotel Manager

Dear Ana,Thank you very much for sharing such positive feedback about your recent stay with us. We are delighted to hear that you enjoyed the beautiful view of the river from our property and found the breakfast to be awesome. It's our aim to provide a memorable experience, and it sounds like we were able to do just that for you.We truly appreciate your kind words and are thrilled that you had a really nice stay. Your satisfaction is our top priority, and knowing that we met your expectations brings us great joy.We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Jeremy HardingHotel Manager

Dear Siyang,Thank you for taking the time to leave us a perfect rating. We are thrilled to hear that your experience with us met your expectations. It’s our top priority to ensure our guests feel valued and receive exceptional service. We look forward to welcoming you back in the near future for another memorable stay.Best Regards, Jeremy Harding Hotel Manager

Dear Michael,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our location to be awesome and hope it added value to your stay. However, we sincerely apologize for any inconvenience caused by our ongoing renovations. We understand the importance of a peaceful environment and are sorry to hear that this aspect of your stay did not meet your expectations.Please rest assured that we are taking steps to minimize the impact on our guests and improve our facilities for a more enjoyable experience in the future. Your feedback is invaluable to us as it helps us to enhance our services and guest satisfaction.We hope to have the opportunity to welcome you back after our renovations are complete, offering you the improved comfort and quality you expect and deserve.Best Regards,Jeremy HardingHotel Manager

Dear Alfy,Thank you for taking the time to share your recent experience with us. We're delighted to hear that you found our hotel's lobby lush and our rooms to your liking. Your compliments towards our staff are greatly appreciated and will be shared with the team.We take note of your suggestions regarding the update needed for our viewing options and understand the importance of modern amenities for an enhanced guest experience. Additionally, your feedback on the pricing of our food offerings and the parking situation has been carefully noted. We are committed to continually reviewing and improving our services and facilities to meet the expectations of our guests.We're glad that you would recommend us, and we look forward to the opportunity to welcome you back for an even more satisfying stay.Best Regards,Jeremy HardingHotel Manager

Dear Shari,Thank you for taking the time to share your feedback regarding your recent stay at our property. We sincerely apologize for the shortcomings you experienced and the discomfort it caused your family. The condition of our facilities and the quality of amenities we provide are of paramount importance to us, and we are disheartened to hear that we fell short of your expectations.We value your feedback as it plays a vital role in our continuous effort to improve and provide a better experience for all our guests. We hope you will allow us the opportunity to restore your confidence in our hotel and welcome you back for a stay that not only meets but exceeds your expectations.Best Regards,Jeremy HardingHotel Manager

Dear Angela,Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that you found the location amazing and the views from the Riverview room fantastic. Our goal is to provide a setting that complements the overall guest experience, and it brings us immense joy to know that we were able to achieve this for you.Your kind words serve as a great encouragement to our team, who strive daily to ensure that each guest has a memorable stay. We hope to have the pleasure of welcoming you back soon, ensuring another stay that is just as remarkable as the last.Best Regards, Jeremy Harding Hotel Manager

Dear Sharleen,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be centrally located to your satisfaction. Providing a convenient and accessible location for our guests is one of our top priorities, and we're glad to know that you appreciated it. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Jeremy Harding Hotel Manager

Dear Bertram,Thank you for sharing your feedback with us. We appreciate your input, as it helps us improve our offerings and provide a better experience for our guests.We apologize if the breakfast did not meet your expectations in terms of value and variety. We constantly strive to provide a high-quality dining experience for our guests, and we will review our breakfast options to ensure they align with our guests' preferences.If there are any specific items or selections you would like to see added to our breakfast menu, please feel free to let us know. Your feedback is valuable to us, and we will take it into consideration as we continue to enhance our offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Jeremy Harding Hotel Manager

Dear Kirsty,Thank you for sharing your recent experience with us, although we are truly disheartened to learn of the challenges you encountered during your stay. Please accept our sincerest apologies for the inconveniences you faced, including the spa closure, issues with elevator functionality, and the lack of hot water on Sunday morning.Rest assured, we take your feedback seriously, and we will be investigating each of these matters internally to ensure they are promptly addressed. We deeply regret that we fell short of your expectations and that your overall experience did not meet your satisfaction.We genuinely appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Vivienne Li Front Office Manager

Dear David,We are absolutely delighted to have been a part of such a special occasion as your wife's birthday celebration! It brings us immense joy to hear that you both enjoyed every aspect of your stay at Stamford Plaza. We're especially pleased that you found our breakfast offerings to your liking on both days.Thank you for choosing us to create lasting memories. We look forward to welcoming you back for more memorable experiences in the future!Best Regards,Vivienne LiFront Office Manager

Dear Maree,Thank you so much for taking the time to leave us a perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to provide great service, and we're delighted that you found everything to your satisfaction. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Best Regards,Vivienne Li Front Office Manager

Dear Rhonda,Thank you for taking the time to share your feedback with us following your recent stay. We are delighted to hear that you appreciated our hotel's convenient location.However, we are sincerely sorry to learn of your disappointment regarding the appearance of our property. Please rest assured that your comments have been shared with our housekeeping team for immediate attention. Maintaining a clean and welcoming environment for our guests is of utmost importance to us, and we will take proactive steps to address any areas that require improvement.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an enhanced experience in the future.Best Regards,Jeremy Harding Hotel Manager

Dear Esther,Thank you for choosing to stay with us and for sharing your lovely feedback! We're delighted to hear that you enjoyed the vintage charm of your room and found it to be a refreshing change from modern accommodations. It's fantastic to know that you had a relaxing stay in our convenient location and that the air conditioning added to your comfort.We appreciate your tip about parking validation and hope to welcome you back for another memorable stay soon!Best Regards,Vivienne LiFront Office Manager