6/10 Okay
Hari Shankar Sunder
Traveled with partner
May 12, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The good part about the property was the proximity to the brighton rail station. It's a 2 minute walk from the station. They also allow you to store your luggage with them before check in if you arrive early.
Otherwise, the property was not impressive especially for the price per night that was charged. The room was okay, however the bathroom was not good. There was mold in multiple places in the bath area. That is not acceptable for a hotel that claims to be of this standard (4 star). The dispensers for the hand-wash, shower gel and shampoo was really poorly designed (or maybe deliberately) because the pump was restricted to only a few millimetres of movement, which meant very little liquid was dispensed each time and it took a lot of pumps to get any meaningful amount from them. That was really inconvenient. Don't forger to bring your own toiletries though, because other than the 3 items mentioned above, everything else is charged for. And steep prices!
I asked for a late checkout by an hour but was told it is chargeable, even though I'm a member of Leonardo Hotels and that should have been offered.
I wouldn't come back to this hotel. There are other similarly priced hotels in the same or similar proximity.
My overall experience was poor.
Hari Shankar Sunder
Stayed 2 nights in May 2024