This was our first time as a family to Breckenridge. We were spending a week out there before dropping my son at the Air Force Academy. I like to think we are a pretty laid back family and can handle any situation, but in reality, we do like things to be like things to be as advertised. I want to relay one situation which speaks volumes. We are cookers. I have no problem spending money to eat out, but for my family that is typically our lunch meal as we are on the go. We are ones that like a early evening cheese plate with some wine while we cook dinner and spend some down time together. We typically will shop heavy to make some great meals. The cooking instruments here were just not adequate in my book. But they did have what was available online. Frankly, I just didn't care to look at is as we have stayed in many VRBO places that have always had everything we needed. Again, this is my overlook. BUT here is the best part. I texted the management company, and they responded extremely quickly. They brought us everything we needed to cook the very same day we texted them. Looking back, I texted this company over several things/questions, and they always responded within a few minutes. WOW! this is a great personal touch. Yes, they did supply us with what we needed to cook, but the amazing part was the service to quickly answer all our questions. And they seemed to care! Great place to stay, and we will absolutely be back!