My family booked this property months in advance- we were flying in town to attend a wedding and needed a large place to stay. But when we arrived at our check-in time, there were other people at the house. The people said they booked the house for the same days as us. Property owner was not answering the phone and was out of the country- so our family was stuck on the side of the road, car packed with bags just trying to get anyone on the phone. Eventually VRBO call center was able to get us hotel rooms for the night, but we were on our own to find a place for the remaining 3 nights! The property manager Hillary eventually contacted us and tried to help our family find another property- but we ended up finding one on our own since we needed to make arrangements quickly. Luckily another family member covered the cost of the other rental (we were already down thousands of dollars for this original property!) Hillary felt bad, she was helpful and tried her best.. it sounds like the owner double booked the property? I am still waiting for a refund of over $3,000.. I appreciate everything Hillary did, but it was a very stressful situation, lots of angry family, and lots of phone calls. I am unsure how VRBO even allowed this to happen- we even contacted the owner the day before check-in, so this wasn’t a communication failure on our end. Overall, I would be very cautious booking this property.