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"Clean , comfortable , spacious room. Staff was pleasant and nice to talk to "

"An excellent ASEAN getaway to a 5 star resort retreat destination to relax, chill and pamper oneself and spouse. Wonderful beach front setting with quality SPA and Fine Dine Theme Restaurants Looking for to our next visit soon 👍"

"Nice large Room with views, Clean , Friendly Staff and very welcoming from Entrance to Exit."

"Fantastic view, warm welcome from staffs, clean room condition"

"The check-in and check-out process was very easy and fast without a deposit. The FO gave me a room with a nice view, the sea and the pool. The room was clean, the AC was cold, the shower was very strong. but now they don't provide bar soap, shower cap, toothbrush in the bathroom but when you check in, they will ask for this and if you need it, they will give it to you. everything is ok, only the security in front of the lobby door must be alert if guests bring a lot of luggage. There is no need to ask whether they need help carrying the suitcase or not. I think it's better to just help directly without having to ask. Novotel Balikpapan, January 5, 2026"

"Love the buffet breakfast, so much to choose from. Pools are great, close to other dining. This is our second visit and we will definitely be back again"